TERMS & CONDITIONS
Last Updated: 09th June,2026
Welcome to SAKTA ("Company", "we", "our", "us"). These Terms & Conditions govern your access to and use of www.thesakta.com, including all purchases, services, content, products, communications, and interactions made through the website.
By accessing, browsing, registering, or placing an order on the website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return, Exchange & Refund Policy.
If you do not agree with any part of these Terms & Conditions, you should discontinue use of the website immediately.
ELIGIBILITY
1.1 By using this website, you represent that you are legally capable of entering into a binding contract under applicable laws.
1.2 If you are using the website on behalf of another person, organization, or entity, you represent that you have authority to bind such person or entity to these Terms.
ACCOUNT RESPONSIBILITIES
2.1 Customers are responsible for maintaining the confidentiality of their account information, login credentials, and passwords.
2.2 Customers shall be responsible for all activities conducted through their account.
2.3 SAKTA shall not be liable for unauthorized access resulting from customer negligence.
2.4 We reserve the right to suspend, restrict, or terminate accounts suspected of fraud, abuse, or violation of these Terms.
PRODUCT INFORMATION
3.1 We make reasonable efforts to display products, descriptions, specifications, colours, and images accurately.
3.2 Actual colours may vary depending upon:
• Mobile screens
• Device settings
• Monitor calibration
• Photography lighting
• Display technology
3.3 Such variations shall not constitute a defect, wrong product, or valid ground for refund.
3.4 Minor variations in embroidery, prints, handcrafted work, stitching, dyeing, texture, and finishing may occur and are not considered manufacturing defects.
PRICING & PAYMENT
4.1 All prices displayed on the website are in Indian Rupees (INR).
4.2 Prices are subject to change without prior notice.
4.3 SAKTA reserves the right to correct pricing errors, typographical mistakes, technical inaccuracies, or system-generated errors at any time.
4.4 In the event of an incorrect price being displayed due to technical or human error, SAKTA reserves the right to cancel the order and refund the amount received.
4.5 Payment must be successfully received before order processing begins.
ORDER ACCEPTANCE
5.1 Placement of an order constitutes an offer to purchase and does not guarantee acceptance.
5.2 SAKTA reserves the right to accept, reject, cancel, or limit any order at its sole discretion.
5.3 Orders may be cancelled for reasons including:
• Product unavailability
• Pricing errors
• Payment verification issues
• Suspected fraud
• Logistics constraints
• Violation of company policies
5.4 Customers shall be notified of approved cancellations and applicable refunds.
- SHIPPING & DELIVERY
6.1 Shipping and delivery are governed by SAKTA's Shipping Policy.
6.2 Delivery timelines displayed on the website are estimates and not guaranteed commitments.
6.3 Delays caused by courier partners, weather conditions, government restrictions, strikes, or other circumstances beyond SAKTA's control shall not result in liability.
- RETURNS, EXCHANGES & REFUNDS
7.1 Returns, exchanges, and refunds are governed by SAKTA's Return, Exchange & Refund Policy.
7.2 Customers agree that refund eligibility is strictly limited to wrong or damaged products reported within the prescribed timeline mentioned in the applicable policy.
7.3 SAKTA reserves the right to verify all claims before approving any exchange or refund.
- PROMOTIONAL OFFERS & DISCOUNTS
8.1 Promotional offers, coupons, discounts, and special campaigns are subject to specific terms communicated at the time of the offer.
8.2 SAKTA reserves the right to modify, withdraw, extend, or discontinue promotional offers at any time without prior notice.
8.3 Offers cannot be exchanged for cash unless expressly stated otherwise.
- INTELLECTUAL PROPERTY RIGHTS
9.1 All website content including:
• Logos
• Brand names
• Product photographs
• Graphics
• Designs
• Videos
• Text
• Website layout
• Marketing materials
are the exclusive property of SAKTA and are protected under applicable intellectual property laws.
9.2 No content may be copied, reproduced, modified, distributed, republished, sold, or used without prior written permission from SAKTA.
- PROHIBITED ACTIVITIES
Users shall not:
• Use the website for unlawful purposes
• Attempt unauthorized access to systems
• Interfere with website operations
• Upload malicious software or code
• Misrepresent identity
• Engage in fraudulent transactions
• Abuse promotional offers
• Submit false claims or complaints
Violation may result in account suspension, order cancellation, legal action, or restriction of future purchases.
- CUSTOMER CONDUCT
11.1 Customers are expected to interact respectfully with customer support representatives and company personnel.
11.2 SAKTA reserves the right to refuse service where customers engage in:
• Abusive behaviour
• Harassment
• Threats
• Defamation
• Repeated unreasonable demands
• Fraudulent claims
- FRAUD PREVENTION & CHARGEBACK ABUSE
12.1 SAKTA actively monitors transactions for fraudulent activity.
12.2 We reserve the right to:
• Verify customer identity
• Request additional documentation
• Hold or cancel suspicious orders
• Restrict payment methods
• Refuse future orders
12.3 Customers initiating unjustified chargebacks, payment disputes, false delivery claims, or fraudulent refund requests may be restricted from future purchases and may be subject to legal recovery proceedings.
- THIRD-PARTY SERVICES
13.1 The website may contain links to third-party websites, payment gateways, logistics providers, or external services.
13.2 SAKTA does not control and is not responsible for the content, availability, security, or practices of third-party services.
- DISCLAIMER OF WARRANTIES
14.1 The website and services are provided on an "as is" and "as available" basis.
14.2 SAKTA does not warrant that:
• Website access will be uninterrupted
• Services will be error-free
• Website content will always be accurate or complete
• Technical issues will never occur
14.3 Customers use the website at their own risk.
- LIMITATION OF LIABILITY
15.1 To the fullest extent permitted by law, SAKTA's maximum liability for any claim arising from the use of the website, products, or services shall not exceed the amount paid by the customer for the relevant order.
15.2 SAKTA shall not be liable for:
• Indirect damages
• Consequential damages
• Incidental damages
• Loss of profits
• Loss of business opportunities
• Emotional distress
• Data loss
• Reputation-related claims
- FORCE MAJEURE
SAKTA shall not be liable for delays, interruptions, failures, or inability to perform obligations due to events beyond reasonable control, including:
• Natural disasters
• Floods
• Earthquakes
• Fires
• Pandemics
• Government restrictions
• Internet failures
• Cyberattacks
• Transportation disruptions
• Labour disputes
- MODIFICATIONS TO TERMS
17.1 SAKTA reserves the right to modify these Terms & Conditions at any time.
17.2 Updated Terms become effective immediately upon publication on the website.
17.3 Continued use of the website after updates constitutes acceptance of the revised Terms.
- GOVERNING LAW & JURISDICTION
18.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
18.2 Any disputes arising from website usage, purchases, services, or transactions shall be subject exclusively to the jurisdiction of the courts located in Bengaluru, Karnataka.
CONTACT US
SAKTA
Email: sakta.divine@gmail.com
WhatsApp: +91 8217041518
Website: www.thesakta.com
Registered Address:
Brand SAKTA
4th Floor, Fostr Healthcare
Opp. Vaswani Reserve
Kaverappa Layout
Panathur Main Road
Bangalore – 560103
Karnataka, India
A legal recommendation for SAKTA: add a mandatory checkbox at checkout stating:
"I have read and agree to the Terms & Conditions, Privacy Policy, Shipping Policy, and Return, Exchange & Refund Policy."
This creates stronger evidence that the customer accepted the policies before purchase and is very useful when responding to consumer complaints, chargebacks, or legal notices.