Return policy

Return and Refund Policy

Cancellation Policy:

1. In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it can not be cancelled using our website.

Return Policy:

1. Return/Exchange is available for selected products only, the return information is available on the product page on the website. The return policy of a product can be changed without prior notice.
2. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
3. Return/Exchange charges may apply on case to case basis.

Sakta Return, Refund & Exchange Policy

1. Returns Are Accepted Only If:

You received a damaged or defective product

You received the wrong product (wrong item, size, or color)

Note: You must raise a return request within 3 days of delivery.

2. Mandatory Unboxing Video

To be eligible for any return or refund, a complete unboxing video (from the moment of opening the sealed package) showing the issue clearly is mandatory.

3. Return Charges

If you wish to return for reasons other than damage or wrong delivery, the following charges will apply:

·       • Return pickup fee: ₹180

·       • Inconvenience fee: ₹30

These charges will be deducted from your refund amount.

4. Exchange Policy

We offer exchanges under the following conditions:

·       • Request must be raised within 3 days of delivery

·       • Product must be in unused, unwashed, and original condition

·       • Exchange is subject to availability of size/product

·       • A logistics charge (₹180) will be applicable for the exchange pickup and redelivery

5. Refund Process

Once the returned product passes our quality check:

·       • Refunds will be issued to your original payment method

·       • Refunds are processed within 7–10 working days of receiving the item

6. Items Not Eligible for Return or Exchange

·       • Used, washed, or altered items

·       • Products returned without the required unboxing video

·       • Requests made after 3 days of delivery

7. How to Raise a Request

To raise a return or exchange request, please follow these steps:

·       • Go to 'My Orders' section on the Sakta website

·       • Select the order you wish to return or exchange

·       • Upload the required unboxing video clearly showing the issue

·       • Mention the reason for return or exchange

·       • Submit the request within 3 days of delivery

Our team will review your request and guide you through the next steps.

8. Legal Jurisdiction

In case of any disputes or legal claims arising out of any transaction or interaction with Sakta, the matter shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.