RETURN, EXCHANGE & REFUND POLICY
Last Updated: 09th June,2026
At SAKTA, we strive to provide high-quality products and a seamless shopping experience. Before placing an order, customers are advised to carefully review product descriptions, size charts, fabric details, care instructions, and product images available on our website.
By placing an order on www.thesakta.com, you acknowledge and agree to the terms of this Return, Exchange & Refund Policy.
GENERAL POLICY
1.1 SAKTA primarily offers exchanges subject to the conditions outlined herein.
1.2 Refunds are strictly limited and shall only be provided in cases involving wrong or damaged products delivered by SAKTA, subject to verification and compliance with this policy.
1.3 All requests are subject to product inspection, verification, and approval by SAKTA.
1.4 SAKTA reserves the right to reject any return, exchange, refund, or claim that does not satisfy the requirements of this policy.
1.5 The Return, Exchange & Refund Policy may be updated, modified, or amended without prior notice. The policy published on the website at the time of request shall apply.
ORDER CANCELLATION POLICY
2.1 Orders may be cancelled only before dispatch from our warehouse.
2.2 Once an order has been packed, processed, shipped, or handed over to a logistics partner, cancellation requests shall not be accepted.
2.3 Approved cancellation refunds shall be processed within 5–7 working days to the original payment method.
EXCHANGE POLICY
3.1 Customers may request an exchange within 3 calendar days from the date of delivery of the product.
3.2 Exchange requests raised after 3 calendar days from delivery shall not be accepted.
3.3 Exchange requests may be considered for:
• Size issues
• Design mismatch
• Wrong product delivered
• Damaged product received
• Manufacturing defect
• Missing item(s) in a combo order
3.4 Exchanges are subject to stock availability.
3.5 If the requested replacement product is unavailable, SAKTA may offer:
• Alternative product options
• Store credit
• Exchange with another available product of equivalent value
3.6 Replacement products shall be dispatched only after successful receipt and quality inspection of the original product.
3.7 Approval of an exchange request shall not automatically qualify the customer for a refund. Refunds are strictly limited to cases involving wrong or damaged products reported within 3 calendar days from delivery, subject to verification by SAKTA.
REFUND POLICY
4.1 SAKTA maintains a strict limited refund policy.
4.2 Refund requests shall be accepted only under the following circumstances:
• Wrong product delivered by SAKTA
• Product received in damaged condition
4.3 Refund requests must be raised within 3 calendar days from the date of delivery of the product.
4.4 Any refund request raised after 3 days from delivery shall not be entertained under any circumstances.
4.5 Customers must provide:
• A clear and continuous unboxing video recorded from the opening of the sealed package
• Clear images of the received product
• Order details and issue description
4.6 Refund requests without a valid and continuous unboxing video may be rejected at SAKTA's sole discretion.
4.7 Refunds shall not be provided for:
• Size issues
• Fabric expectations or dissatisfaction
• Colour variations due to photography or screen settings
• Change of mind
• Personal dislike of the product
• Delayed requests
• Incorrect size selection by customer
• Minor thread variations or handcrafted irregularities
• Failure to read product description before purchase
4.8 Approved refunds shall be processed only after successful verification and inspection by SAKTA.
4.9 Refunds, where approved, shall be initiated within 5–7 working days after approval. Actual credit timelines depend upon banks, payment gateways, and financial institutions.
4.10 SAKTA reserves the sole right to determine whether a product qualifies as damaged or wrongly delivered after verification of submitted evidence and internal quality checks.
MANDATORY UNBOXING VIDEO REQUIREMENT
5.1 Customers must record a clear, continuous, and unedited unboxing video from the moment the sealed package is opened.
5.2 The video must clearly show:
• Shipping label
• Outer packaging
• Opening of parcel
• Product received
• Alleged issue or defect
5.3 No claim regarding:
• Wrong product
• Missing item
• Damaged product
• Empty parcel
• Manufacturing defect
shall be entertained without a valid unboxing video.
5.4 Screenshots, edited videos, photographs, or partial recordings may not be accepted as sufficient proof.
- CONDITIONS FOR ACCEPTANCE OF RETURN OR EXCHANGE
Products must:
• Be unused
• Be unwashed
• Be free from stains, perfumes, makeup, deodorant, or odour
• Be free from alterations
• Have all original tags attached
• Include original packaging and accessories
Products failing quality inspection shall be rejected.
- NON-RETURNABLE & NON-EXCHANGEABLE PRODUCTS
The following products shall not be eligible:
• Customized products
• Altered products
• Products without tags
• Products showing signs of use
• Products damaged after delivery
• Products returned outside the applicable timeline
• Promotional, clearance, or final-sale products (where specified)
• Gift items, unless damaged or defective
- SELF-SHIPMENT POLICY
8.1 If reverse pickup is unavailable at the customer's location, the customer shall arrange self-shipment of the product.
8.2 Customers must securely pack the product and provide tracking details.
8.3 SAKTA shall not be liable for products lost, damaged, or delayed during self-shipment.
- EXCHANGE & RETURN SHIPPING CHARGES
9.1 Reverse pickup charges, exchange shipping charges, and logistics handling fees may apply depending upon the nature of the request.
9.2 Charges may vary based on product category, location, courier serviceability, and reason for exchange.
9.3 Any applicable charges shall be communicated before processing the request.
- QUALITY INSPECTION PROCESS
10.1 Every returned product undergoes quality verification.
10.2 If inspection reveals:
• Product usage
• Missing tags
• Damage caused after delivery
• Tampering
• Incomplete return package
SAKTA reserves the right to reject the request.
10.3 Rejected products may be shipped back to the customer.
- POLICY ABUSE & FRAUD PREVENTION
SAKTA reserves the right to deny service, refuse refunds, reject exchanges, suspend customer accounts, or initiate appropriate action in cases involving:
• Repeated unreasonable claims
• Fraudulent return requests
• False allegations
• Chargeback abuse
• Intentional misuse of company policies
• Submission of fabricated evidence
• Harassment of customer support staff
- PRODUCT APPEARANCE DISCLAIMER
Actual product colours may vary due to:
• Mobile display settings
• Monitor calibration
• Photography lighting
• Device resolution
Such variations shall not constitute a defect, wrong product, or valid reason for return.
- LIMITATION OF LIABILITY
SAKTA's maximum liability shall not exceed the amount paid by the customer for the relevant order.
SAKTA shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from the use of products or services.
- FORCE MAJEURE
SAKTA shall not be responsible for delays, disruptions, or inability to process exchanges or refunds due to events beyond reasonable control, including:
• Natural disasters
• Floods
• Pandemics
• Government restrictions
• Strikes
• Logistics disruptions
• Technical failures
- GOVERNING LAW & JURISDICTION
This Policy shall be governed by the laws of India.
Any dispute arising from purchases made through SAKTA shall be subject exclusively to the courts located in Bengaluru, Karnataka.
- CONTACT US
SAKTA
Website: www.thesakta.com
WhatsApp: +91 8217041518
Email: sakta.divine@gmail.com
Customer Support Hours:
Monday to Saturday, 10:00 AM to 7:00 PM
Registered Address:
Brand SAKTA,
4th Floor, Fostr Healthcare,
Opp. Vaswani Reserve,
Kaverappa Layout,
Panathur Main Road,
Bangalore – 560103,
Karnataka, India.