PRIVACY POLICY

Last Updated: 09^Th June,2026

Welcome to SAKTA ("Company", "we", "our", "us"). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, store, and protect information obtained through our website, mobile devices, social media platforms, customer support channels, and any related services.

By accessing or using www.thesakta.com, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of information:

A. Personal Information

• Full name

• Mobile number

• Email address

• Billing address

• Shipping address

• Postal code

• Gender (if voluntarily provided)

• Purchase history

• Customer service communications

B. Payment Information

Payments made on our website are processed through authorized third-party payment gateways. SAKTA does not store complete debit card, credit card, UPI PIN, CVV, banking credentials, or other sensitive payment information on its servers.

C. Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Geographic location (approximate)

• Website usage data

• Referral sources

• Session information

D. Marketing and Communication Information

• Preferences regarding promotional communication

• Responses to surveys and campaigns

• Social media interactions

1. HOW WE USE YOUR INFORMATION

Your information may be used to:

• Process and fulfil orders

• Provide customer support

• Verify transactions

• Detect fraudulent activities

• Deliver products and services

• Improve website functionality

• Personalize shopping experiences

• Send transactional notifications

• Inform customers regarding orders, exchanges, deliveries, and refunds

• Send promotional offers, discounts, and marketing communications

• Conduct internal analytics and business improvement activities

• Comply with legal obligations

1. LEGAL BASIS FOR PROCESSING

By providing your information and using our website, you expressly consent to the collection, storage, processing, and use of your information for the purposes described in this Privacy Policy.

1. SHARING OF INFORMATION

We may share limited information with:

• Courier and logistics partners

• Payment gateway providers

• Technology service providers

• Customer support platforms

• Marketing service providers

• Government authorities when legally required

We do not sell, rent, or trade customer personal information to third parties for independent marketing purposes.

1. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

• Remember user preferences

• Improve website performance

• Analyze visitor behaviour

• Enhance user experience

• Deliver relevant advertisements

Users may disable cookies through browser settings; however, certain website features may not function properly.

1. MARKETING COMMUNICATIONS

By creating an account, placing an order, subscribing to newsletters, participating in promotions, or sharing your contact information with us, you consent to receive:

• Order updates

• Promotional messages

• Offers and discounts

• Product launches

• Marketing communications via SMS, WhatsApp, email, phone calls, or other channels

Customers may opt out of marketing communications at any time.

1. DATA SECURITY

We implement commercially reasonable technical, administrative, and organizational safeguards to protect personal information against:

• Unauthorized access

• Misuse

• Alteration

• Loss

• Disclosure

However, no method of electronic transmission or storage is completely secure, and SAKTA cannot guarantee absolute security.

1. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfil orders

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

• Maintain business records

Information may continue to be retained where required by applicable law.

1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. Once users leave our website, SAKTA is not responsible for the privacy practices, content, or security measures of those external websites.

1. CHILDREN'S PRIVACY

Our products and services are intended for individuals who are legally capable of entering into binding contracts.

We do not knowingly collect personal information from children below the age prescribed under applicable law without appropriate parental consent.

1. CUSTOMER RIGHTS

Subject to applicable laws, customers may request:

• Access to personal information

• Correction of inaccurate information

• Updating of account details

• Withdrawal of marketing consent

Requests may be submitted through the contact details provided below.

1. FRAUD PREVENTION

SAKTA reserves the right to verify customer information and suspend, cancel, or refuse transactions where fraud, misuse, suspicious activity, chargeback abuse, policy abuse, or unlawful conduct is suspected.

1. LIMITATION OF LIABILITY

SAKTA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from unauthorized access, cyberattacks, service interruptions, or events beyond its reasonable control.

1. CHANGES TO THIS POLICY

SAKTA reserves the right to modify, update, or amend this Privacy Policy at any time without prior notice. Changes become effective immediately upon publication on the website.

1. CONTACT US

For any privacy-related concerns, customers may contact:

SAKTA

Email: sakta.divine@gmail.com

WhatsApp: +91 8217041518

Address:

Brand SAKTA,

4th Floor, Fostr Healthcare,

Opp. Vaswani Reserve,

Kaverappa Layout,

Panathur Main Road,

Bangalore – 560103,

Karnataka, India.