SHIPPING POLICY
Last Updated: 09th June,2026
At SAKTA, we are committed to delivering your orders efficiently and securely across India. This Shipping Policy explains how orders are processed, shipped, and delivered, along with the responsibilities of customers and SAKTA.
By placing an order on www.thesakta.com, you acknowledge and agree to the terms of this Shipping Policy.
SHIPPING COVERAGE
1.1 SAKTA currently ships products across India through trusted logistics and courier partners.
1.2 Delivery availability may vary depending upon the serviceability of the customer's location.
1.3 SAKTA reserves the right to refuse or cancel orders for locations that are not serviceable by our logistics partners.
ORDER PROCESSING
2.1 Orders placed Monday through Saturday are generally processed within 1–2 business days, subject to stock availability.
2.2 Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.
2.3 During periods of high demand, sales events, festive seasons, inventory audits, or unforeseen circumstances, order processing times may be extended.
2.4 Order confirmation does not guarantee immediate shipment. Orders remain subject to product availability, quality checks, payment verification, and operational review.
SHIPPING TIMELINES
3.1 Once dispatched, orders are generally delivered within 4–9 business days depending on the delivery location.
3.2 Delivery timelines displayed on the website are estimates only and should not be considered guaranteed delivery commitments.
3.3 Actual delivery timelines may vary due to:
• Location accessibility
• Weather conditions
• Public holidays
• Logistics disruptions
• Government restrictions
• Natural disasters
• Courier partner delays
• Operational constraints
3.4 SAKTA shall not be liable for delays caused by circumstances beyond its reasonable control.
SHIPPING CHARGES
4.1 Shipping charges, if applicable, are calculated based on factors including:
• Delivery location
• Order value
• Product category
• Promotional offers
• Logistics partner charges
4.2 Applicable shipping charges will be displayed during checkout before payment is completed.
4.3 SAKTA reserves the right to modify shipping charges at any time without prior notice.
- ORDER TRACKING
5.1 Once an order is dispatched, customers may receive shipment tracking details via SMS, WhatsApp, email, or other communication channels.
5.2 Tracking information may take up to 24–48 hours to become active after shipment is handed over to the courier partner.
5.3 Customers are responsible for monitoring shipment progress using the tracking information provided.
- CUSTOMER RESPONSIBILITIES
6.1 Customers must provide accurate and complete:
• Name
• Delivery address
• Landmark details (where applicable)
• Mobile number
• Email address
6.2 SAKTA shall not be responsible for delivery failures, delays, losses, or additional charges resulting from:
• Incorrect address information
• Incomplete address details
• Incorrect contact information
• Customer unavailability
• Refusal to accept delivery
6.3 Any re-shipping charges arising from incorrect information provided by the customer shall be borne by the customer.
- FAILED DELIVERY ATTEMPTS
7.1 Courier partners may attempt delivery multiple times depending upon their operational policies.
7.2 If delivery attempts fail due to customer unavailability, unreachable phone number, refusal of delivery, or incorrect address details, the shipment may be returned to SAKTA.
7.3 Additional shipping charges may apply for re-dispatch of returned shipments.
RETURN TO ORIGIN (RTO) POLICY
8.1 Orders returned to SAKTA due to:
• Refused delivery
• Incorrect address
• Customer unavailable
• Non-responsive customer
• Failed delivery attempts
shall be classified as Return to Origin (RTO).
8.2 For prepaid orders returned due to customer-related reasons, original shipping charges, reverse logistics costs, and applicable payment gateway charges may be deducted before any eligible refund is processed.
8.3 For Cash on Delivery (if applicable), SAKTA reserves the right to restrict future COD orders from customers with repeated RTO incidents.
PARTIAL SHIPMENTS
9.1 In exceptional situations, SAKTA may ship products from an order separately.
9.2 Customers shall not incur additional shipping charges for approved partial shipments initiated by SAKTA.
- LOST OR DAMAGED SHIPMENTS IN TRANSIT
10.1 If a shipment is confirmed lost by the courier partner before delivery, SAKTA may, at its discretion:
• Re-dispatch the product
• Offer store credit
• Process a refund
10.2 Claims regarding damaged packages must be supported by:
• Unboxing video
• Photographic evidence
• Delivery details
10.3 Claims raised without sufficient proof may be rejected.
- FORCE MAJEURE
SAKTA shall not be responsible for delays, disruptions, or inability to ship orders due to events beyond reasonable control, including but not limited to:
• Natural disasters
• Floods
• Earthquakes
• Fires
• Pandemic-related restrictions
• Government actions
• Transportation disruptions
• Strikes
• Labour shortages
• Technical failures
• Internet outages
- LIMITATION OF LIABILITY
12.1 SAKTA's liability for any shipping-related claim shall not exceed the amount paid by the customer for the relevant order.
12.2 SAKTA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from shipping delays, courier errors, delivery issues, or operational disruptions.
- POLICY ABUSE
SAKTA reserves the right to refuse service, cancel orders, restrict payment methods, or suspend customer accounts where there is evidence of:
• Repeated refusal of deliveries
• Fraudulent shipping claims
• False delivery disputes
• Chargeback abuse
• Misuse of company policies
- GOVERNING LAW & JURISDICTION
This Shipping Policy shall be governed by the laws of India.
Any disputes arising from shipping, delivery, or order fulfilment shall be subject exclusively to the jurisdiction of the courts located in Bengaluru, Karnataka.
CONTACT US
SAKTA
Website: www.thesakta.com
WhatsApp: +91 8217041518
Email: sakta.divine@gmail.com
Customer Support Hours:
Monday to Saturday, 10:00 AM to 7:00 PM
Registered Address:
Brand SAKTA,
4th Floor, Fostr Healthcare,
Opp. Vaswani Reserve,
Kaverappa Layout,
Panathur Main Road,
Bangalore – 560103,
Karnataka, India.